Privacy Policy (GDPR-Compliant)
Effective Date: 01.05.2025
At ALVIWO, we are committed to protecting your privacy and handling your personal data with transparency and care, in accordance with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679).
1. Data Controller
The data controller responsible for your personal data is:
ALVIWO
2. Personal Data We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, email address, phone number
- User Account Details: Username, password (encrypted), and preferences
- Location Information: IP address, city, country (for localization and security)
- Property Listings and Communications: Messages exchanged on the platform
- Usage Data: Device type, browser, and how you use the website
We do not collect sensitive personal data unless explicitly required and consented.
3. How We Use Your Data
We process your data to:
- Provide and improve our services
- Facilitate property searches and communication
- Respond to inquiries and support requests
- Send important notices (e.g., account updates)
- Comply with legal obligations
We will only process your data when we have a legal basis, such as your consent, a contract, legal compliance, or our legitimate interest.
4. Legal Basis for Processing
Our processing activities rely on the following lawful bases under the GDPR:
- Consent (Article 6(1)(a))
- Contractual necessity (Article 6(1)(b))
- Legal obligation (Article 6(1)(c))
- Legitimate interests (Article 6(1)(f)), such as improving our platform and preventing fraud
5. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law. You may request deletion of your account at any time.
6. Data Sharing
We do not sell or share your personal data for marketing purposes. We may share data with:
- Hosting providers and IT services (under strict data protection agreements)
- Legal or governmental authorities, if required by law
- Other users of the platform, only when necessary for service delivery (e.g., when you send an inquiry)
7. International Transfers
All data is stored within the European Economic Area (EEA). If we ever transfer data outside the EEA, we ensure appropriate safeguards are in place, such as EU-approved Standard Contractual Clauses.
8. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Erase your data (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time (without affecting prior processing)
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at hello@alviwo.com.
9. Security Measures
We use industry-standard encryption, firewalls, and access controls to safeguard your data. However, no system can be guaranteed 100% secure.
10. Cookies
We use cookies and similar technologies to enhance your user experience. You can manage your preferences through our Cookie Settings.
See our full [Cookie Policy] for more details.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services or legal requirements. We will notify you of any significant updates.
